Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sweet.ground.site@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sweet.ground.site@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sweet.ground.site@gmail.com.

Animal-Care Institution

  • American Society for the Prevention of Cruelty to Animals (ASPCA)

    Rescue and placement, public policy advocacy, legal advocacy, animal health services, community outreach, and education.

  • Humane Society of the United States (HSUS)

    Advocacy and public policy, rescue and care, wildlife protection, farm animal welfare, humane education, and disaster response.

  • Best Friends Animal Society

    Animal rescue and adoption, spay/neuter initiatives, community cat programs, animal sanctuary, and advocacy.

  • People for the Ethical Treatment of Animals (PETA)

    Investigations, rescue and fieldwork, advocacy and campaigns, youth outreach, and corporate outreach.

  • PetSmart Charities

    Adoption centers, spay/neuter programs, emergency relief, foster care, and community engagement.

"Shop with Heart, Give with Love."

At SweetGround, we believe in more than just providing top-quality products for your beloved pets. We believe in giving back and making a difference in the lives of animals in need. That's why we're thrilled to announce our upcoming charity event, where every purchase you make helps us support pet-care institutions across the country.

When you shop with us during this special event, we'll donate 5% of our income to a pet-care institution of your choice. Whether it's providing shelter, medical care, or finding forever homes for furry friends, your contribution will make a real impact.

But that's not all - we want you to be part of the decision-making process. Simply drop us an email telling us which charity you'd like us to support, and we'll make sure your voice is heard. Together, we can make a difference in the lives of pets in need.

Join us in spreading love and compassion to animals everywhere. Let's make this event a celebration of kindness and generosity that touches the hearts of pets and pet lovers alike!